Remember the job titles. I've (not I'd) inconvenience / inconvenient complaint about something rude and unhelpful (adjectives) is concerned about lost / lose They reflect (what does 'they' refer to?) relates to something unsatisfactory (noun) / dissatisfied In the letter, you should write that you have / or will implement improvements. therefore, do not write 'a possible solution'. You should also address the robbery problem in some way in the letter -perhaps as a solution. If the writer wants to contact you, how can she do so?
To: Becky Chan
From: Jan Wong
Date: 22 March 2011
Subject: Issue of Resident Complaints
Hi, Becky.
I'd just got a complaint letter from a resident, Ellen Ma. She outlined four problems in the complaint letter.
The first concern is the new garbage collection system. The second matter is about inconvenience security and problem of losing key to the refuse room. Next one is complaint of consultation arrangement for estate management regulations. The last issue reports on the rudeness and unhelpfulness of staff in the management Office.
I don't know what I should do to solve the situation. I need your help. Please give me some advice about it. See you.
Cheers,
Jan
To: Richard Chan, Estate Management
From: Jan Wong, Estate Officer
Date: 23 March 2011
Subject: Complaint about Estate Management
Dear Mr. Chan
I have received a complaint from a resident, Ellen Ma, living in Richland Court in Ma On Shan. The complainant is concerning about four problems of the estate management.
1.New Garbage Collection System
First, there were two problems with the new garbage collection system. It is inconvenient and unsafe if the resident lost the refuse room key and then faces the threat of robbery. They reflect the disadvantages of the new system. A possible solution is using password keylock instead of a key.
2. Consultation Arrangement for Estate Management Regulations
Another problem relates insufficient consultation about regulations. In future we could consult residents before implementing new policies through questionnaires and consultation meetings.
3. Rudeness and Unhelpfulness of Staff
Finally, the resident was unsatisfactory with the customer service of our staff. We could provide more training to the staff, such as interpersonal skills and communication skills.
Perhaps in way of compensation, the resident is exempted from one month management fee.
I hope these suggestions are satisfactory.
Best Regards,
Jan Wong
Collier Estate Management Ltd
22 First Street
Ma On Shan
25 March 2011
4/F Richland Court
Ma On Shan
Dear Ms. Ma
Re: Various Problem
I am writing on behalf of Collier Estate Management Ltd to apologise for the matters you mentioned in your letter dated 21 March 2011. We have investigated your complaints and would like to report the following facts to you.
First, concerning the problem of the new garbage collection system, these issues reflect the disadvantages of the new system, in order to improve the difficulties, a possible solution is using password key-lock instead of a key.
Regarding the insufficient consultation about regulations. In future we will consult residents before implementing new policies through questionnaires and consultation meetings.
Finally, concerning the customer service of our staff, we will provide more training to the staff, such as interpersonal skills and communication skills for better customer service in the future.
I hope you will find the above arrangements satisfactory. As a compensation for the inconvenience you have suffered, you will be exempted from one month management fee.
Thank you for your continued support of our service.
Yours sincerely
Jan Wong
The Estate Officer
Collier Estate Management Ltd
Remember the job titles.
I've (not I'd)
inconvenience / inconvenient
complaint about something
rude and unhelpful (adjectives)
is concerned about
lost / lose
They reflect (what does 'they' refer to?)
relates to something
unsatisfactory (noun) / dissatisfied
In the letter, you should write that you have / or will implement improvements. therefore, do not write 'a possible solution'.
You should also address the robbery problem in some way in the letter -perhaps as a solution.
If the writer wants to contact you, how can she do so?
To: Becky Chan
From: Jan Wong
Date: 22 March 2011
Subject: Issue of Resident Complaints
Hi, Becky.
I'd just got a complaint letter from a resident, Ellen Ma. She outlined four problems in the complaint letter.
The first concern is the new garbage collection system. The second matter is about inconvenience security and problem of losing key to the refuse room. Next one is complaint of consultation arrangement for estate management regulations. The last issue reports on the rudeness and unhelpfulness of staff in the management Office.
I don't know what I should do to solve the situation. I need your help. Please give me some advice about it. See you.
Cheers,
Jan
To: Richard Chan, Estate Management
From: Jan Wong, Estate Officer
Date: 23 March 2011
Subject: Complaint about Estate Management
Dear Mr. Chan
I have received a complaint from a resident, Ellen Ma, living in Richland Court in Ma On Shan. The complainant is concerning about four problems of the estate management.
1.New Garbage Collection System
First, there were two problems with the new garbage collection system. It is inconvenient and unsafe if the resident lost the refuse room key and then faces the threat of robbery. They reflect the disadvantages of the new system. A possible solution is using password keylock instead of a key.
2. Consultation Arrangement for Estate Management Regulations
Another problem relates insufficient consultation about regulations. In future we could consult residents before implementing new policies through questionnaires and consultation meetings.
3. Rudeness and Unhelpfulness of Staff
Finally, the resident was unsatisfactory with the customer service of our staff. We could provide more training to the staff, such as interpersonal skills and communication skills.
Perhaps in way of compensation, the resident is exempted from one month management fee.
I hope these suggestions are satisfactory.
Best Regards,
Jan Wong
Collier Estate Management Ltd
22 First Street
Ma On Shan
25 March 2011
4/F Richland Court
Ma On Shan
Dear Ms. Ma
Re: Various Problem
I am writing on behalf of Collier Estate Management Ltd to apologise for the matters you mentioned in your letter dated 21 March 2011. We have investigated your complaints and would like to report the following facts to you.
First, concerning the problem of the new garbage collection system, these issues reflect the disadvantages of the new system, in order to improve the difficulties, a possible solution is using password key-lock instead of a key.
Regarding the insufficient consultation about regulations. In future we will consult residents before implementing new policies through questionnaires and consultation meetings.
Finally, concerning the customer service of our staff, we will provide more training to the staff, such as interpersonal skills and communication skills for better customer service in the future.
I hope you will find the above arrangements satisfactory. As a compensation for the inconvenience you have suffered, you will be exempted from one month management fee.
Thank you for your continued support of our service.
Yours sincerely
Jan Wong
The Estate Officer
Collier Estate Management Ltd